Cloud Reseller News - issue #2

NEWS

drafts and answer questions with the appropriate context, eliminating the need for manual file uploads or copy-pasting. Importantly, Dropbox’s existing access controls and sharing permissions remain fully intact to ensure data security. Building on this, the Dropbox Dash app brings organisational knowledge from over 30 connected workplace apps straight into ChatGPT conversations. Rolling out in the coming weeks, this app allows ChatGPT to surface highly personalised, actionable answers based on a user’s connected enterprise data, all while respecting existing security permissions. Finally, the Reclaim AI calendar app simplifies schedule management for Google Calendar and Microsoft Outlook users. Available globally in English, the tool lets users add events, find meeting times, resolve scheduling conflicts, and view their daily plans entirely within the ChatGPT interface, putting an end to manual scheduling back-and-forth X

Infor has announced major updates to its Velocity Suite and introduced the limited availability of its enhanced Agentic Orchestrator, aiming to help enterprises turn their artificial intelligence ambitions into measurable business value. The launch directly addresses findings from the new Infor Enterprise AI Adoption Impact Index, which surveyed 1,000 business decision-makers across the U.S., UK, Germany, and France. The research highlights a stark contrast between AI confidence and execution: while 80% of leaders believe their organisation can manage an AI implementation, 49% remain stuck in pilot phases, paused, or haven’t even started. Respondents cited data security and compliance (36%), a lack of internal AI talent (25%), and unclear ROI (23%) as the primary barriers preventing them from advancing their AI strategies. Additionally, the survey revealed that nearly half (49%) of AI-generated insights currently require manual review by subject matter experts to ensure accuracy and regulatory compliance. To overcome these hurdles, the updated Infor Velocity Suite now provides a comprehensive package featuring specialised Industry AI Agents, “Value+” pre-built automations, and prescriptive use case packs tailored to specific roles and industries. To further ensure quick returns on AI investments, every implemented Velocity Suite solution now includes a complimentary year of CareFor Managed Services. The suite also introduces a new machine learning add-on for the Infor Warehouse Management System that optimises picking paths, reducing worker travel distance by up to 25%. At the infrastructure level, the new Infor Agentic Orchestrator allows businesses to move beyond isolated AI tasks to fully coordinated workflows. It utilises “Supervisor Agents” to handle complex processes while maintaining transparency and keeping a human in the loop when necessary. Furthermore, it uses open-standard Model Context Protocol (MCP) servers to securely access data across both Infor and third-party applications, addressing integration challenges that typically consume 30-40% of enterprise budgets. X Infor Launches New Agentic AI Solutions to Bridge the Enterprise AI Scaling Gap

Kevin Samuelson

infor.com

11

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