INTERVIEW
Preparing for Change
With AI set to make an impact on the MSP business model, how can service providers stay profitable?
Kaseya’s 2026 report reveals that Managed Service Providers (MSPs) are struggling to acquire new customers and demonstrate value as IT spending drops. To remain profitable, MSPs must secure healthy margins before scaling. Instead of purely selling technology, they should become strategic partners by aligning services directly with their clients’ business goals. Additionally, MSPs are testing AI internally to better advise clients, while relying on peer groups as a “board of directors” to navigate market shifts.
CLOUD RESELLER NEWS
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